I design products and services that people love to use.

Human-centered Design UX/UI Design Management
Service Design New Product Development

People are at the heart of of my work. With them (users, team mates, stakeholders), I design products and services that people love to use. My fingerprints can be found all over much-loved products used by many, like the Financial Times and Lexology. Today I focus on impact-oriented, ethical design and innovation. It’s seen me partner with organisations like the United Nations, Norwegian Refugee Council and the White Helmets on projects that tackle some of the world’s most urgent and complex problems.

View CV →

Past clients


By or about me:

The Discovery Guild is driving culture change at the FT
FT Product & Tech Blog, 2020
How our experiment is changing the look of personalised news
FT Product & Tech Blog, 2019
Future Leaders: Jonathon Milnes
FT Product & Tech Blog, 2019

About products I’ve worked on:

A crypto-based dossier could help prove Russia committed war crimes
Can technology bring Vladimir Putin to justice?
Washington Post
In Ukraine, war crimes go on-chain
Can AI mediate conflict better than humans?
Al Jazeera
A new homepage for FT readers
FT Product & Tech Blog
How we improved reader habit by 39%
FT Product & Technology Medium blog, 2020


By me:

Designing for complex contexts: Expectations vs. reality
Fascilitating remote workshops

About products I’ve worked on:

Louder than bombs: How mediation tech influences conflict
Websummit Qatar, 2024

Let’s connect!

Schedule a call LinkedIn

Or email jonathon.milnes@gmail.com